Why must I beg TELKOM to take my money ???

I app**** for one of the spots on Telkom's SmartBroadband Uncapped Wireless LTE offering<br> There was 39 spots left for my area.<br> <br> I received a successful message online and a reference/ticket: ***<br> They called me soon after but then they are continuously offline and have to call back later again<br> or they call and then you can't hear the person on the the side !!<br> <br> Now I got a message that my application has been cancelled and I must re-apply online<br> When I try this - The website says - \You have already app**** for this service\" !!!<br> <br> I try to call their Call centre from my side BUT I HOLD ON FOR HOURS!!<br> <br> Please assist to sort out this utter Incompetence !<br> <br> Regards<br> WV<br> "