Why is Telkom service so terrible?

<p>I have a business that relies on Telkom ADSL and it has been out for more than a week now. I have been calling on a daily basis and promised that a technician will be allocated the next day and this goes on and on. It really feels like Telkom staff feel like their job is to frustrate customers and they have a sense of entitelment without knowing that they will not have a job if it was not for their customers. They really dont understand that they are directly contrubuting to the downfall of our economy by not doing their jobs properly. My fault number is 138CRK260217, I have escalted this and when I request to speak to a supervisor the staff disaapear for 30 minutes only to then transfer to supervisor and then the line goes dead. How else do I escalate? Would love to see Telkom's turnaround time on customer requests!</p>