why is telkom not responded on my claim for a ****** cellphone (insured )

I'm am very frustrated by the way I have been treated by Telkom after losing my phone that was insured with Telkom .

I've been a loyal Telkom client for 2013 and always happy to upgrade my contact with them . I have never missed a payment and my record with them is clear but they have since blue ticked me after I tried claiming for a cellphone that got ****** .

On the 8th September Wednesday 2021 I upgraded my cover and received a new phone .unfortunately on the 16th September 2021vi got ****** .The country we live in is not safe and people are prone to being ****** due to the high crime rates . on the 18th I summitted a claim to telkom@adminplus as per Telkom process to submit all the documentation that they requested .

since then I've sent over 18, emails to try and resolve this matter amicably but i haven't received any joy .I was told that my phone is covered with immediate effect when i purchased it and got it insured , who does that apply to if I am not able to claim for this phone .the response are non existing and i am the only doing the follow ups .

I am in the music industry and I use this phone for working so I am able to make more money .I insured this phone because its a lot more expensive then my previous phones .I have now resorted to having to come to this platform to solve this matter It's been over two months without any feedback. I'm not been unreasonable but I am at the point when we need to come to a decision and advise why there has been no action taken all this time .