Why is my fibre being shaped?

<p>We switched over to fibre in the beginning of 2016. While the line has been more reliable, I am now being shaped.</p> <p> </p> <p>I have a 2mb line but most of the time I can't even open the speed test page to see how slow my connection is. Othertimes it works perfectly, but the shaping is becoming more frequent.</p> <p> </p> <p>I have called into support several times, each time they reset the port and it works for about 30 minutes and then slows down again. This is when they don't hang up on me during the call, which has happened 4 out of 5 times.</p> <p> </p> <p>I will cancel my service with Telkom if this isn't resolved quickly. Telkom is pushing their fibre package but doesn't give you what you pay for. Stop shaping my line immediately!</p>