Why is my adsl speed running on less than 1 meg???

We are on a 4 meg uncapped contract with Telkom. Our speed test results are actually a joke. Ping: 20ms<br> Download speed 0.28Mbps. Upload speed 0.04 Mbps. You then have to call 10217 and hope that you don't have to wait for 30 min or more to get a response. I asked how many staff they had in there office and he said 30. So basically you have 30 people dealing with thousands of calls each day. I even wonder if I am wasting my time writing this due to the very large amount of complaints about telkom . We cancelled our contract with Mweb to move onto Telkom and sadly believe this was a mistake. I really hope that Telkom can sort this matter out as I firmly believe that people are simply gatvol and will move to competition. Such a pity if they do not sort it out and furthermore suggest that people stay away from Telkom internet unless they admit there faults and let there customers know via email , sms or mail whatever problems they are experiencing