Why is my account not canceled yet?

My husband and I relocated to Newcastle in the UK. We canceled our Telkom home line in advanced. We gave our 1 month notes while we were still in SA. We phoned, emailed and went in to the shop. We emaild from the UK and even phoned from the UK to cancel the account. It is now 4 months later and it is still not canceled. We are still receiving our monthly invoice. <br> <br> Our number is ***, our account number is ***. <br> <br> The account needs to be canceled immediately!