Why is my 2mbit uncapped account being hard capped

Item: Telkom
Rating: 2
Author: Steyn K

Browsing the Internet this afternoon and suddenly every Web page starts redirecting to some Telkom message saying the following - <br> <br> \The bandwidth consumption on your uncapped account has reached a stage whereby it is having a negative impact on the general performance of our network. In terms of the Telkom Internet Acceptable Use Policy

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Telkom's replyOfficial

26 May 2015, 20:03

Hello Staindk,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM113529.

We apologise for any inconvenience caused.

Kind regards
Igsaan
Telkom Social Media Team

Telkom's reply26 May 2015, 20:03

Official