Why is it so difficult Telkom mobile??

<p>Somehow Telkom has the ability to bring the worst out in a person.</p> <p>We changed the bank details for the debit order in December 2016. The payment of 2108.57 was done via eft on the 4th of January 2017. The invoice for February reflects an overdue of 2295.50. The debit order for this amount and 136.35 was debited from my bank account on the 31st of January. Yesterday (7/01/2017) we spoke with a Yeoline Wax regarding this and explained everything to her. My wife was to call the call center and speak to Yeoline. For some reason the agent/s said they cannot transfer the call.</p> <p>We eventually managed to speak to a Noncobeko Ngubane about the account. She was extremely unhelpful and repeated the same things over and over and not listening to us. Her story was that it takes 7 days for a payment to reflect.</p> <p> </p> <p>We do not believe this. On the old bank account, once a debit was done on the bank account, the payment reflected the following month on the invoice. What changed? Just the bank details!</p> <p>We also app**** for a new mobile contract on the 28th of January which was declined. The reason/s were as follows: “Credit threshold not met, application has account/s in arrears”.</p> <p>This is not correct. </p> <p>If the amount was allocated to the payment as previously our application would have been approved.</p> <p>I would really appreciate it if you can attend to this immediately. I enclose documentation related to this account and payments. I hope that this is clear and will assist you with solving and correcting the account and the credit rating with Telkom.</p> <p>How/ why is this so damn difficult Telkom????</p>