Why is it always a struggle when I try to make an upgrade/update with Telkom?

<p>I went to the Telkom Rosebank branch on Monday to have my data changed from capped to uncapped, stood in the queue for 30 minutes, followed the necessary process and was then told my data package would be upgraded with immediate effect and I would have data when I get home (I've already used all my data for the month). Went home and it wasn't done. Tried the next morning and it still wasn't done. Phoned the call centre and a very helpful person tried to sort it out, but couldn't as the request was logged. She sent an email to the branch to sort it out. Went home, and still my data was capped. It's now two days later and I still don't have uncapped data. This is the second time where I've requested an upgrade at that branch and it just doesn't happen. Last time it took several phone calls, emails and a complaint on hellopeter before the problem was rectified. This is really frustrating because I needed the data immediately!</p>