Why is customers satisfaction not present at all?

1 My internet line has been faulty the last 2 - 3 years and Telkom are aware. Kasyr, Ian, Walid, Bryan, Jeff as technicians can confirm this, since they have been to my property many times during this period. Clive, Yusuf and Michael at Seapoint Telkom can also confirm that I informed about my faulty line many times. <br> <br> 2. My internet was down more than 30 times in September. Telkom know that I lost much then.<br> <br> 3. Dirk van Duivenbooden as manager for Digital Transmission Data Centerhave received more than 20 mails for September/October where I stress that my line is faulty. He comes up with technical excuses every time<br> <br> 4. Had no connection again for 6 hours 15 October, 10 hours 16th, more than 12 hours 17th and 11 hours 18th. I also called Mr Duivenbooden many times. It was also down 3 times 19th and 7 hours on 20th October. How is this possible in 2015?<br> <br> I run a business from home and my economic losses are more than R35 000 for this last week. Telkom do not want to compensate me with a new fiber line even I have proven fully that my copper line is faulty. <br> <br> Telkom got monopoly, but they should not abuse their loyal customers when they inflict big economic losses to us.