1 reviews | Active since May 2012
Why is billing such a struggle?
<p>This is my second complaint about the same issue. </p> <p> </p> <p>I am still being charged a R400 Device subscription fee, but my device is already paid off. </p> <p> </p> <p>When I made my first complaint I received a call and the agent confirmed it is paid off and credited my account and told me that the fee will be removed. I just received my new account and the fee is still on there.</p> <p> </p> <p>Please remove it.</p> <p> </p> <p> </p>
Why is nothing being done about this? They have already taken my money.
I need the R400 refunded and permanentely removed from my package ASAP.
If I don't get feedback soon I will have to resort to making yet another complaint and calling the billing department every day until the problem is resolved.
Why is nothing being done about this? They have already taken my money.
I need the R400 refunded and permanentely removed from my package ASAP.
If I don't get feedback soon I will have to resort to making yet another complaint and calling the billing department every day until the problem is resolved.
I'm guessing the replies do not get read after a dispute is marked as 'invalid'
I have now made a new billing dispute with the call center and will continue to follow up daily as this is unacceptable. You are wasting your own and your clients time.
First case number: ********** 2 - I WAS CREDITED AND TOLD I WOULD NOT BE CHARGED AGAIN.
Second case number: ********** 5 - I GET CHARGED AGAIN AND MADE THIS COMPLAINT. CASE WAS CLOSED BECAUSE THE DISPUTE WAS CONSIDERED INVALID AND I WAS NOT INFORMED.
Third case number ********** 2 - NEW CASE OPENED WITH CALL CENTER (Nompumelelo Ncusi) AFTER I WAS ALREADY CHARGED. I WILL NOT REST UNTIL THE PROBLEM IS RESOLVED.
I trust I will not need to get the ombud involved.
I'm guessing the replies do not get read after a dispute is marked as 'invalid'
I have now made a new billing dispute with the call center and will continue to follow up daily as this is unacceptable. You are wasting your own and your clients time.
First case number: ********** 2 - I WAS CREDITED AND TOLD I WOULD NOT BE CHARGED AGAIN.
Second case number: ********** 5 - I GET CHARGED AGAIN AND MADE THIS COMPLAINT. CASE WAS CLOSED BECAUSE THE DISPUTE WAS CONSIDERED INVALID AND I WAS NOT INFORMED.
Third case number ********** 2 - NEW CASE OPENED WITH CALL CENTER (Nompumelelo Ncusi) AFTER I WAS ALREADY CHARGED. I WILL NOT REST UNTIL THE PROBLEM IS RESOLVED.
I trust I will not need to get the ombud involved.