Why is a “NOTIFICATION FEE” payable when cancelling services of a deceased. Really!!!

On 2018/04/09 a termination request was send for my deceased fathers Telkom account (in credit at the time) to terminate their service after credit has been utilized.

A tax invoice was suddenly received dated 2018/04/18 via the postal service for this account for amount R 290.75.

Then suddenly we received another tax invoice dated 2018/05/20 via email with a balance of R 810.77.

I wrote them an email dated 2018/06/13 requesting them to please explain why this service were not terminated after the credit has been utilized as requested, and why is a “NOTIFICATION FEE” of R 400.13 payable. I do understand that a cancellation may take some time and that rental is billed in advance and usage in arrears, to be finalized and that additional charges may have occurred but a “NOTIFICATION FEE” doesn't seem justifiable to me.

On 2018/06/15 I've received an email confirmation that the service cancellation has been finalized.

We didn't pay them anything at the time as I were awaiting their response in this regard. Now again on 2018/06/19 we received another invoice via email where they've now added interest for the account not been settled.

*** Telkom, this really seems like a regular issue according to “hellopeter” and my Broadband (https://mybroadband.co.za/news/adsl/264191-the-7-month-battle-to-cancel-a-telkom-adsl-line.html) when it comes to cancelling services with Telkom.

Are you really that hard up for business to milk your customers with all kind of hidden fees and dragged out cancellations. Why is a “NOTIFICATION FEE” payable???

My dad has passed away and there is no money in his estate.... We are settling his accounts out of our own pockets and really don't have time for money grabbers. As noted on your cancellation confirmation. "We value your business and trust you will reconnect with us again in the near future". After this I will NEVER consider doing any business with Telkom.