Why insure us with ******??

To be honest Telkom has been nothing but good to me but why would you partner up with such a horrible insurance company such as FINRITE?? I have been trying to get assistance with my cellphone but till to date I am literally fighting a losing battle. I am paying every month for a device I don't have which was insured but now its as if It wasn't. Finrite is literally giving me hell! They don't call to give you feedback, they don't reply to ones mails and if you do get to speak to someone all they do is tell you that your phone has been ordered! I mean if the device has been ordered what is so hard in actually delivering it?? This is a company suggested by you to your clients-why? Currently annoyed because as a client I shouldn't be the one running around calling only to be **** to or told nonsense that a supplier is closed!! Can I please have my device?? Can you please sort this out with your insurance people!! Why would such a big company like you guys insure clients with a ****a shop company?? A bunch of ******!!