Why I will never do any business with Telkom ever again.
So I am writing this review to let everyone know exactly how pathetic Telkom is to its customers, and how they will ***** from you. This will cover all of my bad experience with Telkom since my first ADSL line back in 2013.
When I signed up for my first 2meg line with telkom I was told that the package covers installation and that I would receive a router. I was also told that I will only pay once my line has been activated and that it would be a debit order at the end of each month. Two months went by before telkom arranged an installation date with me. The technician that came to my home told me that I will have to supply the router myself. I was in a hurry to have my internet activated so I did not really care at that time. One month later I realized that the debit order did not go off. I contacted telkom and was told my bill was R3000 and that I will have to pay or they would cut off my line. So I realized that they charged me for the installation and have been billing me since the day I signed up for the ADSL line (the line was only activated after two and a half months). After calling in multiple times and trying to explain the situation to telkom's *********** - (and I use the word "***********" graciously) helpdesk. I was told to pay, they did not care what the situation was nor acknowledge that this was their mistake. Every time I asked to speak to a manager or to finance or ANYONE that could help me I was misdirected or the call just disconnected. In the end I had to borrow money to paid the ridicules bill since I did not want to continue on struggling and was scared that telkom would blacklist me.
After that everything was fine I paid with my debit card since the debit orders never came and I had little issue with the line itself. The only other issue I had during this time was that telkom had changed my line-speed to a 4meg and decided to bill me extra without even letting me know that it would happen.
Then in 2015 I decided to move to a new apartment with a couple of friends. I was told that people in the complex did have telkom lines (which later turned out was a lie from the rental agency). I chose the option to move my existing line to the new apartment. I received an sms at the end of January that my complex does not have infrastructure and that they would contact me with further information. After struggling for htree months, telkom finally sent out two technicians to inspect the complex. They told me "sure we can lay the cables that were needed, hold on I am just going to go and confirm something at my vehicle". Never saw that technician again... He just drove off and the issue was still not resolved. Finally after struggling for four damned months, Telkom decided to cancel my line at the end of April. Luckily someone from finance was able to do their job and removed the remaining due payments from my account.
Then in 2016 I reluctantly decided to do business with telkom again. The installation took one month which was record time for them, and the line did not really give me problems. At the end of the year I had decided to move again and this time did not want to struggle if the new apartment did not have any infrastructure in place. I asked telkom to please cancel my line at the end of December since would be paying for something that I do not have (this was in November 2016). I only received conformation in the middle of January 2017 and thus I was billed AGAIN. I decided to just pay them since I never wanted to do business with telkom again. I made an arrangement and payed telkom off bit by bit. Received an sms in June stating that my account had been handed over to P&P attorneys and I was blacklisted as a result.
I know that writing this review would not change anything. I just wanted to let everyone know to stay away from this company if you can. Not all the staff at telkom are *********** and there are certainly a few who excel. But the majority of my experience with them have been absolutely HORRIBLE. Never again in my entire life will telkom receive a single cent from me and I will warn everyone I know of to stay away from them. 1/5 Unfortunately I cannot give you lot a 0.