DP
Duwayne P

1 reviews | Active since Jul 2014

23 Nov 2015, 08:55

Why have nightsurfer if it doesnt exist?

Myself and my wife have had telkom basic internet with a 10GB cap now for a few months, Iv never had anything to complain about. The service has been surprisingly good and we are quite happy but the once in a blue moon I try to download something during nightsurfer hours, it only eats into my normal daily cap, as the nightsurfer doesnt exist. I was up quite late on saturday night for a change and decided to download something, the next morning we got a message that our normal cap is used up. It was only 3.80gb.<br> <br> false advertising at its best!!

0
Replies (1)
Telkom
Telkom's reply23 Nov 2015, 09:27
Official
Hello SavageSouth,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is SM170409.

We apologise for any inconvenience caused.

Kind Regards,
Colleen
Telkom Social Media Team