Why have a shop at all?

Ok, so after standing in line, I get to the front and a lady asks what she can help with. I tell her I want to move my line over to Mweb. <br> <br> She tells me for that I need to call 10210 to do that. I ask her if we can do this in store, because I don't want to use my money to call a call center and I don't have a landline phone. She says no.<br> <br> Ok, then I ask to just get a simple printout off everything I pay for each month, just simply laying out what is what. She asks if it isn't on my bill and I tell her I haven't been mailed (electronically) a bill for a while. I just need a printout of my services provided from Telkom and how much it is. She tells me I need to call 10210 for that as well.<br> <br> So moving my line can't be done in this store. A printout of what I currently am paying for cannot be done in this store. I know you can't pay your bill in this store.<br> <br> So my question really is, why have this ****ing redundant store at all?