PC
Penny C
1 reviews | Active since Jul 2015
30 Jul 2015, 13:16
Why give service to a paying customer?
Have been without land-line, email, WiFi for more than 2 weeks. Very bad attitude at Telkom - just do not care. It would be nice to speak with a manager or person in authority who would step up and take responsibility of problem rather than the people in the call center who have no idea other than to \report"but refuse to giver a name/number of any person in authority. Being given a Ref number and even an Escalation number means absolutely diddly squat. This is the second time this has happened in the past 3 months. Not acceptable.<br> """
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Telkom's replyOfficial
02 Aug 2015, 09:55Hello Penny****hing,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM130733
Regards
Narriman Lalla
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM130733
Regards
Narriman Lalla
Telkom Social Media Team
Telkom's reply02 Aug 2015, 09:55
Official
Hello Penny****hing,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM130733
Regards
Narriman Lalla
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM130733
Regards
Narriman Lalla
Telkom Social Media Team