Why does this call centre not do what they say

Called the mobile callcentre 081 180 and first of all got bounced from pillar to post.<br> After futile excuses asked to speak to a supervisor.<br> Of course just put onto hold and music.<br> This is a way to prevent the operator from looking bad. <br> No supervisor answered so couldn't resolve thre problem.<br> WHAT DID I EXPECT SERVICE ????<br> you must be joking<br> Oh it's Friday afternoon so I guess everyone has gone home<br> <br>