Why does Telkom have the monopoly???

I have left complaints on this website before and the outcome was ecstatic - but I probably won't be able to say the same about this company. We have been sitting without internet now for the last two weeks - from the 4th of November. A call was logged with Telkom regarding our ADSL line on the 9th of November and nothing happened for a week - a follow up on the first call was done this past Monday and it was made a priority to the regional manager - which up until now has done nothing. Maybe I am being optimistic in writing on this website, or optimistic in thinking that two weeks is way to early to complain about this company (Telkom - sic). Is there a company out there that can install ADSL lines without ***gy-backing on Telkom? Why do they have the monopoly?????<br> <br> It can't be THAT difficult to service your clients, can it?