WHY does telkom have a call center??

I have spent the entire day on the phone with your call center, I want the Telkom do gaming add on @ R49 a month, after holding for 37 minutes, the consultant **** to me and said Telkom no longer offers it, He misled me into buying a 50GB top up at R249 a month and gave me a new username and password via SMS. When infact as per your website and the second consultant I spoke to Telkom does still offer it! He sold me something I did not want after lying to me and misleading me! The second consultant put me through to cancelations before he could activate teh gaming add on I DID want. I was on hold for a further hour and the cancelations agent kept me on hold for another 20 minutes! she then told me Jeffrey the sales consultant w2ould call me and rudely dropped the line! I called back held for a further 27 minutes when Hlengiwe Mhlongo again hung up the phone on me! All Why do you even have a call center? I do not want the R249 50GB add on I was misled into buying! I have been on the phone the entire day to get a simple add on!