Why does one pay for service not received

<p>I logged a call with Telkom online on the 5th April 2016 and was provided with a refernce number of 5CWK050416. My problem is that on my 10 Meg home line, the line is consistantly dropping resulting in that the router has to be constantly rebooted.</p> <p> </p> <p>This problem has existed for at least 4 months, and I have never had the patience to get my call to the call centre answered. Not only am I not really able to realy use the internet at home, I am throwing R1,000.00 a month into a hole for which I am not receiving a service.</p> <p> </p> <p>My wife received a call from a technician one moring at 10pm, and as we were not at home (we both work) and unable to receive the call then and there we were moved back to the bottom of the pile and have not heard a thing since.</p> <p> </p> <p>I do not know what I am expecting from complaining as I don't think Telkom cares about it's customer as it is another SOE with a monopoly, but I you can rest assured that I will be moving to another service provider that is serious about looking after their customers.</p>