Why does my adsl go of every month!

EVERY MONTH I AM HAVING PROBLEMS WITH MY TELKOM ACCOUNT AND NO ONE AT TELKOM SEEMS COMPETENT TO SOLVE IT! MY LINE IS DOWN FOR A WEEK OR MORE EVERY MONTH!! I ALWAYS PAY ON TIME WHY DO I GET SUCH A BAD SERVICE BACK FROM TELKOM? I CANNOT GAIN INTERNET ACCESS ONCE AGAIN! THIS IS SO FRUSTRATING. YOUR STAFF SAY THEY WILL REPORT THE PROBLEM AFTER TAKING 50 MINUTES TO ANSWER A CALL AT 10210 AND THEN IT NEVER GETS REPORTED! WHAT IS GOING ON? SHOULD I RATHER DISCONTINUE WITH YOU! WE ARE STARTING A FACEBOOK GROUP FOR PEOPLE UNHAPPY WITH TELKOM AS THERE AS PLENTY OF US. PLEASE SORT MY PROBLEM OUT IS CLOSE MY ACCOUNT IMMEDIATELY AS THIS IS RIDICULOUS!