1 reviews | Active since Jun 2010
WHY DO YOU RESPOND on HELLO peter
<p>why does telkom actually respond on hello peter if they not planing on fixing client quesries, I have had two complaints with them and its been almost 3 weekd and its still not fixed or been contacted????????????? </p> <p>My line is still not working and i am not getting sms to pay an account that i am still waiting for a query to be resolved?</p> <p>WHY DO YOU EVEN BOTHER GIVING REFF NUMBER IF NOBODY CAN FOLLOW UP ON THEM ????????????????? </p>
HI dex55
This response serves as confirmation that your query has been received. We do apologise for the delay and any inconvenience caused. Please be assured that we have escalated the fault reference provided and we have made contact with the field technician assigned. We await feedback regarding as possible ETA and we will make contact as soon as possible.
ESCALATION LOGGED SUCCESSFULLY - REF NO : 9910
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
HI dex55
This response serves as confirmation that your query has been received. We do apologise for the delay and any inconvenience caused. Please be assured that we have escalated the fault reference provided and we have made contact with the field technician assigned. We await feedback regarding as possible ETA and we will make contact as soon as possible.
ESCALATION LOGGED SUCCESSFULLY - REF NO : 9910
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,