Why Do you inconvenience the customer

Yesterday morning I visted your store in blue route mall as I am interested in signing a 24 month contract for home internet. Sadly I never had all the necessary documentation to complete the application, I was then advised by (I believe Ryan Esau) the consultant, that I need my ID, proof of residence and bank statement. I even asked do you not need the pay slip and was told no.<br> <br> I then returned today with all the necessary and was then advised by Robin / Robyn that they do not do Internet contracts at this particular store and only sell mobile contracts. I have to go to kenilworth to do apply.<br> <br> I told her that I was advised yesterday that it was possible.<br> <br> She then let me complete all the paperwork and advised that she will give this to Ryan when he is in. I somehow get the feeling that this was in an attempt to get me out of the store. <br> <br> I look forward to hearing from one of you shortly.