WHY DO WE CONTINUE TO USE THIS \SERVICE PROVIDER\""

WE DIDN'T RECEIVE OUR MARCH INVOICE FROM TELKOM. THEY SENT AN SMS OUT SAYING THAT THEY WERE GONG TO SUSPEND SERVICE. ALL GOOD SO FAR. WHEN I CHECKED OUR RECORDS HOWEVER, THINKING IT WAS AN OVERSIGHT ON MY BHALF, I REALISED THAT WE HADN'T RECEIVED THE MARCH STATMENT AND CALLED THEM. I WAS TOLD THAT DUE TO A TECH PROBLEM, THEY DIDN'T SEND OUT MARCH INVOICES. INSTEAD OF SENDING OUT SMS'S APOLOGISING FOR THAT, THEY SEND SMS'S OF A THREATENING NATURE. THEN PRETTY SITHOLE, A SUPERVISOR TOLD ME I SHOULD HAVE CHECKED AND ASKED FOR THE ACCOUNT. SHE CLEARLY THINKS ALL I DO IS SIT IN FRONT OF MY PC WAITING FOR THEIR ACCOUNT TO LAND IN MY INBOX. I, THE CUSTOMER, DON'T HAVE THE TIME TO RUN AFTER TELKOM'S ACCOUNT DEPT. IT'S YOUR JOB TO RUN AFTER YOUR CUSTOMERS. WHEN DID IT BECOME STD PRACTISE FOR US THE CUSTOMER TO ASK THE SERVICE PROVIDER TO TAKE OUR MONEY? 4 PHONE CALLS LATER I STILL DON'T HAVE THE ITEMISED BILLING INVOICE. TELKOM, I WILL NOT PAY THIS ACCOUNT ON YOUR SAY SO. SEND ME THE PROPER COMPLETE ACCOUNT AS HAS BEEN SENT TO ME FOR THE PAST 3 YEARS. WAKE UP. YOU ARE A JOKE