WHY DO I PAY UNCAPPED BUT I GET CAPPED

I NEED TO GET AN ANSWER ON THIS VERY SOON AS THIS IS LETTING ME NOT PERFORM MY BUSINESS NEEDS AND THIS IS TOTALLY RUBISH. I AM ON THE UNCAPPED PACKAGE FROM TELKOM AND THEN LAST NIGHT WHEN I SAW MY WI FI IS NOT WORKING IT GIVES ME A MESSAGE SAYING I NEED TO CONTACT TELKOM. THIS MORNING I TRIED AGAIN AND A MESSAGE POPS UP SAYING THE BANDWIDTH CONSUMPTION ON YOUR ACCOUNT HAS REACHED A STAGE WHEREBY IT IS HAVING A NEGATIVE IMPACT ON THE GENERAL PERFORMANCE OF OUR NETWORK. IN TERMS OF THE TELKOM INTERNET ACCEPTABLE USE POLICY, YOUR ACCOUNT WILL BE MANAGED IN A MANNER THAT ALLOWS US TO OPTIMISE NETWORK EFFICIENCY FOR ALL USERS.<br> SO I WANT TO KNOW WHY WILL I BE MANAGED NOW. I WANT TO CANCEL MY ACCOUNT AND GO TO MWEB