Why do I never learn?

Hi my name is Cobus Bester. I app**** online for a landline from Telkom 5 weeks ago and was told it might take as long as 2 weeks to install - Ref ********** 43A.

- I sent you a callback request on your website when the first 2 weeks were over. -When I received no response after a week I sent an email to ********** -on 26 October I phoned 10213 and a very tired person told me it was now escalated. She also gave me a new reference - **********

But no one called. Ever.

I think the most frightening thing to me about this ordeal is that my request was ignored on 4 different occasions on 4 different platforms by -most probably - 4 different agents.

Fix your mind numbingly pathetic, negligent bureaucratic system; Identify the unemployable rot who gives no feedback whatsoever on the progress of their clients’ applications; Do me a real solid and reply here where everyone can see: why you haven’t given attention to my application and if you have, why haven’t you emailed me a progress report explaining the huge delay?

Oh yes...and then tell me when you are coming to install my landline