Why do I need to pay my account?

<p>My telephone is out of order and it was reported to Telkom more than a week ago. Up to date nothing has been done to the situation. I am asking the question: why do I need to pay my account for poor service? What happens if I have an emergency situation and I need to make an urgent phone call? I will not recommend Telkom to anybody -the service is shocking -what a shame. I cannot go to the one Telkom office in my area, because they will refer me to the incapable Call Centre. I miss the days of great service and excellency.</p>