1 reviews | Active since Nov 2012
Why do I keep getting the worst from Telkom??
<p>Other than my Mobile Query which STILL hasnt been sorted I now have YET ANOTHER complete incompetence matter to deal with!!</p> <p>We moved premises at the end of February and I did a query to move my ADSL line to the new premises. I was given a date of 16 March for the installation. I was informed this was a entire day event and needed to be available the entire day. NO ONE pitched up and as good citizen I logged a Missed Appointment Report - 968470 - and was informed that someone wil phone me and it will be sorted ASAP.</p> <p>This morning when I phoned I was told a new date has been logged as the 24th of March!! An entire WEEK later!!! TELKOM did not keep to THEIR arangement and now I am being pushed o the back of the queue again because of their INCOMPETENCE!!! Surely it would be expected that if TELKOM missed the appointment that THEY would make it a point of priority to complete the task AS SOON AS POSSIBLE - NOT A WEEK LATER!!!</p> <p>Am I getting my month credited to me where I dont have ADSL? Of course not!!! </p> <p>Are Telkom escalating to make sure their clients get the services promised? Of course not!!!</p> <p>Am I going to get a message saying things are going to be escalated with NO result same as the Mobile query ? You can probably bet your life on that one!!!</p> <p> </p> <p>I refuse to wait another week!! I cant believe I have to deal with TELKOM and their utter incompetence they have shown towards me, not only on the Mobile side but on the ADSL side as well!!!</p> <p> </p> <p>I must be the unluckiest individual when it comes to TELKOM service providing, or TELKOM are actually that pathetically useless... </p> <p> </p>
Good day Pierre,
Please be assured that this matter has been escalated to our Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Best regards,
Good day Pierre,
Please be assured that this matter has been escalated to our Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Best regards,
It has been escalated and the only response I will receive will be on Wednesday to tell me they are coming on Friday... A WEEK later!!
I know when a company is buying time through diplomacy just so that they dont ACTUALLY have to do something!!!
It has been escalated and the only response I will receive will be on Wednesday to tell me they are coming on Friday... A WEEK later!!
I know when a company is buying time through diplomacy just so that they dont ACTUALLY have to do something!!!
