PK
Pierre K

1 reviews | Active since Nov 2012

17 Mar 2017, 11:30

Why do I keep getting the worst from Telkom??

<p>Other than my Mobile Query which STILL hasnt been sorted I now have YET ANOTHER complete incompetence matter to deal with!!</p> <p>We moved premises at the end of February and I did a query to move my ADSL line to the new premises. I was given a date of 16 March for the installation. I was informed this was a entire day event and needed to be available the entire day. NO ONE pitched up and as good citizen I logged a Missed Appointment Report - 968470 - and was informed that someone wil phone me and it will be sorted ASAP.</p> <p>This morning when I phoned I was told a new date has been logged as the 24th of March!! An entire WEEK later!!! TELKOM did not keep to THEIR arangement and now I am being pushed o the back of the queue again because of their INCOMPETENCE!!! Surely it would be expected that if TELKOM missed the appointment that THEY would make it a point of priority to complete the task AS SOON AS POSSIBLE - NOT A WEEK LATER!!!</p> <p>Am I getting my month credited to me where I dont have ADSL? Of course not!!! </p> <p>Are Telkom escalating to make sure their clients get the services promised? Of course not!!!</p> <p>Am I going to get a message saying things are going to be escalated with NO result same as the Mobile query ? You can probably bet your life on that one!!!</p> <p> </p> <p>I refuse to wait another week!! I cant believe I have to deal with TELKOM and their utter incompetence they have shown towards me, not only on the Mobile side but on the ADSL side as well!!!</p> <p> </p> <p>I must be the unluckiest individual when it comes to TELKOM service providing, or TELKOM are actually that pathetically useless... </p> <p> </p>

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Replies (2)
Telkom
Telkom's reply17 Mar 2017, 15:51
Official

Good day Pierre,

Please be assured that this matter has been escalated to our Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

Best regards,

PK
Pierre K's update17 Mar 2017, 16:40
Reviewer Update

It has been escalated and the only response I will receive will be on Wednesday to tell me they are coming on Friday... A WEEK later!!

I know when a company is buying time through diplomacy just so that they dont ACTUALLY have to do something!!!