Why do do Telkom have a call centre!!!???

I have called the Telkom call centre at least 6 times in the last week. The quickest period of time it has taken for someone to answer the call is 20 minutes. The average is close to 40 minutes! The longest i have been on the phone waiting to talk to an agent is 2 hours. <br> <br> If you do not have enough people in the call centre you need to employ more staff! It is unacceptable that YOUR customers must wait for an hour to talk to someone! <br> <br> My line has been down since friday, i was told yesterday that a technician had been dispatched. He still hasn't arrived, today I call and I am told \no technician has been dispatched and it can take up to 10 days for someone to fix the line"well which one is it? does anyone at Telkom know whats going on? <br> <br> I have also been given 10 PACE routers in the 4 months i have had the line. They just don't work! The best thing Telkom can do is say \""let me get you another one....\"" they clearly DON'T work<br> <br> Hands down the WORST company I have ever dealt with!<br> """