Why did you cut my line??

Item: Telkom
Rating: 2
Author: Jason L

TELKOM - Let's see how long it takes for somebody to respond!<br> <br> I cancelled my line today as I am moving and no longer needed Telkoms services, they guy reassured me several times my line would not be cut today, but on the 27th of Feb.... And what happened when I got home - LINE CUT! <br> <br> After 2 hours on hold and being passed around between 6 people, \Glen"told me they can't reactive my account because accounts is closed.... AFTER 2 hours of 6 people \""trying\"" to help me???? Why did you cut my line in the first place!!!!!!"""

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Replies (1)

Telkom's replyOfficial

27 Jan 2016, 20:19

Hello J_lendrum,

We are very sorry for the inconvenience caused.

This response serves as confirmation that your query has been received; an agent will contact you to obtain further information.

Should you need to contact us, please do so via email: ***.

Your reference number is: SM193413.

Kind Regards
Gadija
Telkom Social Media Team

Telkom's reply27 Jan 2016, 20:19

Official