Why did you can my ADSL?

I instructed telkom to cancel the ADSL on ONE of my two telkom line, and clearly stated which one it should be in my email to telkom and to the consultant who phoned me. I've been without Internet for nearly a week now because telkom decided to cancel BOTH my ADSL contracts. I've tried phoning, but after holding for an hour and a half every day I've just about given up. Now telkom says I have to take out a new ADSL contract. Why telkom??? It was YOUR fault not mine! I am over the ridiculous lack of service from this company.