Why did Telkom Mobile activate my out of data expense of R500 WITHOUT my acknowledge and agreement.

<p>Hi everyone,</p> <p>I have and currently experiencing bad service from Telkom Mobile. I recently took out a contract with them, a mobile data contract. On the 27 June 2017,I noticed that my account was debited R656,00, which was more than the agreed amount of R149,00.</p> <p>I called in to inquire on the reason why I was debited this amount, to my surprise I was told that I had an an out of data amount of R500 that kicks in when you have depleted your monthly allocated data. A quiry was logged on my behalf and assigned to Cleva Mavuka to try resolve my issue</p> <p>The business process according to a Telkom Mobile employee regarding the out of data spend cost is as follows:</p> <p>1. The client recieves an SMS advising that data is depleted -> the sms then has a prompt that ask you if you (client) agree to use the allocated R500, yes to continue Cancel to decline the out of data expense to kick in.</p> <p>2. If client does not recieve the sms the R500 out of data expense will NOT kick in.</p> <p>3. If client selects CANCEL the R500 out of expense data will not kick in.</p> <p>4. If a there is a quiry logged, turn around time is 48hrs to call client to try resolve the issue</p> <p>So from the 4 scenario's above, I did not recieve the sms, I did not click CONTINUE so that I can use the R500. I was not aware of that condition and that I had ran over what was allocated to me.</p> <p>Cleva Mavuka(Telkom Mobile Billing Department) closed my query without following business process of calling me back and try to assist or educate me about my query, he just closed it.</p> <p>I called and spoke to him regarding this issue, he acknowledged that he did not follow procedure, we then concluded that he will follow up on what happend that my out of data expense(R500) was activated withouth my concern or agreement, this was on the 3 July 2017.</p> <p>Cleva Mavuka has not gotten back to me to date it has been 3 weeks since my query, I tried to escalate him to his manager Terrenca Mango via email as he is not taking my calls, I did this on the 19 July via mail.</p> <p>It's almost a month since I have an issue, and no one seems to care or take time to help me with my query..</p> <p> </p> <p>HelloPeter, you my last hope in order to resolve my query;</p> <p>Why did telkom Mobile activate my out of data expense of R500 WITHOUT my acknowledge and agreement.</p> <p> </p>