Why did my account go up?!?!?!?!?

When i chose to extend my contract, i was told the payment will remain the same. Now I get a bill and see that it has gone up??? I want this fixed immediately and to be called on ***. If this cannot be rectified, e-mail me the recording of me extending the contract because any increase was not confirmed with me. This constitutes ***** and i'll be taking the matter up with the consumer protection act should it not be resolved timeously.<br> <br> As I was lodging this complaint Michelle called me from one of your contact centres.The service is appalling. How can she \not"see my bill if I have already received if via e-mail. She then requests me to call back tomorrow. I don't have time to be running after you. I pay for a service and i want to know why the price went up without my consent. The renewal was done telephonically. Send me the call if this cannot be resolved."""