Why can't we get hold of humans at telkom customer service

Yoooh telkom after more than 10years of being a client and having my family members switching to this network, I just didn't expect to suffer so much, any amount of money in airtime value seems to dissappear and strategically so, it's like I'm being punished for being a client, I want my money back all these years, I've complained before and was rewarded with data to the value that suits telkom not me. This is just *******ion and misleading, now u can't even get hold of anyone to enquire about anything, the self servicing platforms are just there to break your spirit of pursuing issues, you can never get hold of humans who can attend to our calls, I'm losing money just by being a telkom client. Somebody needs to call me and explain this phenomenon of airtime going missing in my account,