Why cant they upgrade my accountbeen trying since 27 Decemeber.I have recordings of all calls.

On the 27 December 2017 I made a call to upgrade my line to the uncapped package and she said it will be active on 1st January. When it was 1st January i was still on the old package. On the 2nd January I phoned and they told me that order was never placed(so on the 27 December I phoned them and waited for an hour for nothing). I was then moved to another section where I waited again for an hour and placed the new order again and she told me it will take a couple days to reflect on my account. I waited a couple days and phoned again today(4th) and she told me my current account is being cancelled and the new order is cancelled and the person who did this will contact me(I highly doubt that). So now i am lost and dont know what to do. I have recordings of all interactions with telkom and would happily upload them to youtube and facebook to show potential new customers what they can expect from such a great company. So lets hope I get upgraded(which means more money for you telkom) soon before I get too mad and upload the conversations.