Why can't Telkom cancel a contract?

Item: Telkom
Rating: 1
Author: Francois L

Telkom are incapable of cancelling a contract and happily keeps debiting my account month after month. I cancelled by ADSL contract on 6 April, line number ********** 914 & reference number ********** , but to date it still hasn't been cancelled and I'm still being charged every month for the service that I haven't used since April. I've have been on their agent chat group numerous times, pleading my case. Every time they say 'it has been escalated' and then nothing happens, and I get charged again. It's utterly ridiculous.

I've got two other cellphone contracts expiring soon so can't wait not to renew these and move over to another service provider that actually provides a service.

Helpful (0)

Replies (4)

Francois L's updateReviewer Update

01 Aug 2018, 01:18

Hi Telkom Its 1 August and another R200 debit order went off my account yesterday after I cancelled my contract 4 months ago. When will you stop taking my money and cancel my contract?

Francois L's update01 Aug 2018, 01:18

Reviewer Update

Hi Telkom Its 1 August and another R200 debit order went off my account yesterday after I cancelled my contract 4 months ago. When will you stop taking my money and cancel my contract?

Francois L's updateReviewer Update

10 Aug 2018, 10:12

Hi Bronwyn. Quick with an initial reply and then silence for which is now 17 days later?

Francois L's update10 Aug 2018, 10:12

Reviewer Update

Hi Bronwyn. Quick with an initial reply and then silence for which is now 17 days later?

Francois L's updateReviewer Update

21 Aug 2018, 07:45

So that's it, no more response from Telkom? What a joke of a company.

Francois L's update21 Aug 2018, 07:45

Reviewer Update

So that's it, no more response from Telkom? What a joke of a company.

Francois L's updateReviewer Update

25 Aug 2018, 08:39

Thanks, Rafeeqah. Eager to receive the invoice.

Francois L's update25 Aug 2018, 08:39

Reviewer Update

Thanks, Rafeeqah. Eager to receive the invoice.