Why can't one person resolve a complaint!

I am thoroughly annoyed with you telkom! Your staff keep corresponding back and forth and different people every time. Why cant there be one person dealing with my matter! The ***number IS WITH TELKOM . I established this last week with one of your staff. please give me an email address which someone is going to respond to and I will forward all the correspondence. Today I have another message from a "Maggie" saying no i have to go to Cell C! Last week I sat in telkom Cresta mall for an hour and a half with a shop consultant who had to recycle a number then request that my number be recreated and assigned to the phone and to me. Why can't 1 person assist me until the end? why do I have a Frank, then a no namer, then maggie? Total incompetence~!

I have put this directly on your social media page. I have been messaging and sent all content to you via fb messenger. What more will it take to resolve this issue. I am really getting annoyed!