Why can't I get any answers??

My husband and I have recently bought our first home. This experience should be an exciting and joyous occasion but it has been marred by our treatment by Telkom.

We scheduled an ADSL installation on the 1st February. The technician came, did some testing and informed us that there was a fault on the cable further down the line and he would have to hand over to the cabling department. Fair enough.

But now, two weeks, over R1000.00 in data, several 30-minute long phone calls and many excuses later we still have no solid answers about when we will have a functional ADSL line.

The call centre agents claim they cannot give a date or time for when the cable will be fixed and that there is NO ONE else we can speak to, to get more information. Even after escalation, no attempt has been made to contact us or to apologise for the delay. THIS IS RIDICULOUS!! For a prospective client to be treated this way is unacceptable.

I sincerely hope that this is not the way Eskom usually does business. If my husband and I treated our clients like this we would be out of business in under a week.

Having monopoly in an industry does not excuse bad service.