Why can you not repair my interrupted service???

How many calls must I log to receive the service I am already paying for? I log a call via internet at work and you close the call as resolved. I test it and still does not work. I call your call center, hold on an average of 40min and ends up being told that you will escalate. I have logged 4 call and still no resolve. It is clear to me that your technicians are not skilled in their work. MWEB tells me the line drops on average 49 time a day and the line attenuation is out of spec. I told your technician this and its clear from his response he does not know what this means. Why am I receiving such bad service Telkom? Is it because you hold the monopoly and I have no choice? Well I am prepared to give you an opportunity to redeem yourself. If my service is restored and WORKING in the next 48 hours, I will change my complaint to a compliment. If you are unable to, I will cancel my services with you and I will NEVER EVER spent another sent on any Telkom product ever again. Please tend to this!