Why can Telkom not do their job?

I'm here again because Telkom cannot do their job!!!!! Why do I need to keep paying Telkom to do nothing regardless of how many times I call in, send a complaint on their website or post on HelloPeter about a problem I have continuously had. A problem which I have had to describe to them in detail many times.<br> <br> Again my internet is slow and barely usable!!! My ping is 605 ms and 0.24 Mbps download, the contract I signed was for a 2 Mbps ASDL line. I was in contact with someone from Telkom who responded to my last complaint on HelloPeter, I admit my responses were slow but that was because it would take forever to load my e-mails when I tried on my Telkom line and after I told them it was fine for now but it would definitely become a problem later on, because all they do is reset my line without actually fixing the problem, they simply stopped e-mailing me back to see if they had finally fixed my problem.<br> <br> Telkom's service is absolutely shocking!!!<br>