1 reviews | Active since Feb 2017
Why can't Telkom just do what a client asks!???
<p>I had a Telkom LTE contract that I requested in the beginning of February 2017 to be cancelled.</p> <p> </p> <p>It was explained that I would still pay my standard monthly installment at the end of February, and then end of March I would pay R1,200 cancellation fee because I was ending the contract before it expired, which I accepted and understood.</p> <p> </p> <p>Knowing that I might need it, I requested that the consultant whom I spoke to on that specific day doing the cancellation please send me an email so that I had it on black on white that the contract was terminated.</p> <p> </p> <p>I received an email on the 10th of February from the Telkom Consultant, stating and confirming that the LTE Contract was hereby cancelled, and confirmed the details I just mentioned above.</p> <p> </p> <p>Visiting a Telkom shop on Friday the 3rd of March, the consultant in the shop showed me on the system that my request/cancellation was never done and my LTE contract is still active.</p> <p> </p> <p>I have reported this with ref. AI ********** , and on the 10th of March I received an email from Telkom Mobile, the person named Akiel who works in Social Media, asking me to confirm/clarify that I did request the service be cancalled. I responded immediately and again confirmed that I wanted the LTE contract cancelled, and I even attached the email where I received confirmation that it was done.</p> <p> </p> <p>I have sent emails to the same address again on the 13th and on the 16th of March,asking for feedback or correspondence on the matter, and I am still waiting for any response or answer.</p> <p> </p> <p>The month is in the second half already, and I have received my Telkom Mobile Invoice for the standard amount which is scheduled to be debited from my account.</p> <p> </p> <p>This is unacceptable and unprofessional service, as I've made it clear countless times that I want that contract cancelled/terminated.</p> <p> </p> <p>I need this problem resolved before the end of the month please!!!!</p>
Good Day Luleka,
I already have a reference number, AI **********
Good Day Luleka,
I already have a reference number, AI **********
Still haven't received any feedback yet???
It is the 22nd already today, and I brought this to Telkom's attention on the 9th of this month already...
This is pathetic
Still haven't received any feedback yet???
It is the 22nd already today, and I brought this to Telkom's attention on the 9th of this month already...
This is pathetic
It is now the 3rd of March and this problem has still not been sorted out.
The standard R999 debit order has gone off from my account again, after having confirmation that this contract was ended on the 10th of February already!!
How pathetic is the Telkom Mobile department and unprofessional in not maintaining their word which was given to me on black and white! And everytime a new represenative replies to this review, and does absolutely NOTHING!!
I am reporting Telkom to the Ombudsman and to the Consumer Protection Act. This unprofessionalism and complete disregard for a consumer's request has gone on far too long. No one in Telkom is able to take responsibility and give solution with actual results to a client.
It is now the 3rd of March and this problem has still not been sorted out.
The standard R999 debit order has gone off from my account again, after having confirmation that this contract was ended on the 10th of February already!!
How pathetic is the Telkom Mobile department and unprofessional in not maintaining their word which was given to me on black and white! And everytime a new represenative replies to this review, and does absolutely NOTHING!!
I am reporting Telkom to the Ombudsman and to the Consumer Protection Act. This unprofessionalism and complete disregard for a consumer's request has gone on far too long. No one in Telkom is able to take responsibility and give solution with actual results to a client.