Why bother advertising?

<p>I thought that a deal Telkom Mobile offered presented good value, so I completed the slick looking online application for a new contract on 10 August...nothing happened. A week later I sent them a message using the website contact form. No response. I then proceeded to call the sales contact centre on 23 August, and was promised an agent would call me back. I only got a call 2 days later - I couldn't talk at that moment and asked the operator to call me back in 10 minutes, but am still waiting for the call.</p> <p> </p> <p>It's rather pointless to spend all that money on product development, advertising, online platforms etc when nobody actually bothers to fulfill the sale.</p>