Why bother

Ever since Telkom did not renew the contracts for 500 of its support call centre, it takes, on average, three hours before a consultant - usually ill-trained and equally ill-mannered - answers. So that is no longer an option. Neither is sms-ing a fault, that is met with deadly silence. The only option now is to report a fault online, but lo' and behold, that is also no longer of any use. In spite of detailling the problem, you are sent a standard reply - which puts your intelligence around the 65 IQ mark - and the matter is considered resolved. No explanation for daily outages, poor speeds and the like, no technical support. Zilch. How much longer do we have to suffer at the hands of parastatals?