Why are you taking my money and not providing the service

<p>I pay R999 a month for LTE from Telkom.</p> <p> </p> <p>My service is sketchy at best.</p> <p> </p> <p>For months I have been working - ON MY MASTERS DEGREE - at night, 11pm to 2 am to be precise.</p> <p> </p> <p>In the last 7 days, there have been 3 nights when I was not able to use the service I PAY FOR as it was not operational - And you fools don't bother warning your clients. This has become the norm over the last few months.</p> <p> </p> <p>I was therefore not able to work, as everything is stored online - this is why I PAY R999 a month for a service.</p> <p> </p> <p>I called your call center just after midnight 14/07/2017 - the person I spoke to was rude and unhelpful.</p> <p> </p> <p>Don't believe me? No problem. send me an email address where I can send the recorded conversation.</p> <p> </p> <p>Now, by virtue of your non- delivery you have caused me to miss a deadline and you haven't provided your contractual obligation - AND YOU TAKE MY MONEY CONSISTENTLY!</p> <p> </p> <p>So Hellkom, what are you going to do to rectify this?</p>