Why are you taking 1 YEAR and 2MONTHS to fix my contract???????????????

Our contract with Telkom started 01/08/2017. What a disaster! The contract was loaded with extras and I have ever since been logging calls, sending emails etc! I am billed for something I did not sign up for and every time I phone, they are escalating my call.. 1 YEAR and 2 MONTHS to fix a contract that someone loaded incorrectly! I pay each and every month - but only what I agreed to pay - what I signed up for. Now my adsl has been suspended due to a mistake on their side. I am busy with my final exams and need to finish and submit my portfolio - how am I going to do this without my adsl?????????????? There is no service delivery at all. I sent an official complaint to the ICASA as well as Telkom SA SOC. The manager told me yesterday the turn around time is 24hrs... still nothing! always unresolved and escalating the problem. I have sent the emails and signed contract with Telkom to the manager - still nothing? All calls are recorded - play them back and fix the problem.