KL
Ken L

1 reviews | Active since Feb 2014

03 Jan 2017, 12:54

Why are we Paying ?

<p>it has been over 2 weeks now that i have not had internet at home despite having reported the issue to Telkom under ref Number ********** 74 .</p> <p>Yet come month end the debit goes off fopr the entire month , why are we being charged for a service that is no being delivered . I am sorry but this is not right . Despite that fact that the prices are already ridiclously expensive3 , we dont get the service , and still have to pay .</p>

0
Replies (3)
Telkom
Telkom's reply04 Jan 2017, 09:36
Official

Good day,

Thank you for making contact with us.

Your reference number is AI***. Please email us on hp@telkom.co.za an provide us with the affected telephone number so that we can investigate, thanx.
We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media

Best regards,

KL
Ken L's update04 Jan 2017, 10:42
Reviewer Update

Thankyou kindly Ilhaam

I have sent the email as requested

regards

KL
Ken L's update10 Jan 2017, 16:39
Reviewer Update

still no news on this issue , really ?????

what is it going to take to have this sorted.