Why are Telkoms Call Center staff so rude?

Hi there, I contacted Telkom to have my fault logged and tended to on 22nd Friday 2017. I have had numerous faults this year pending issues at the exchange level. Lord know how my connection keeps getting either bad ports or a bad rack, DSLAM, etc. So I get a message yesterday saying my fault will be tended to. I call the callcenter today only to find its never been issued to a technician. Now I dont mind waiting to get my things fixed, But I absolutely despise being **** to. This time im not just doing hello peter, oh no. im going to review this service on each and every review outlet available to me and my social media as well. Im going to supercharge my review should nothing be done about it soon. Furthermore. Im **** to saying its a holiday this and that. last I checked I have family that works on weekend and public holidays for their salaries at TELKOM due to the technical field work being OUTSOURCED. I hate being **** to in the sense where people think I do not know whats going on so they can feed me any lies and I should just accept. Im not such a customer and its for that reason that I am not going to let this slide any longer. All review sites available to me will see this and hear about this horrid service. This is the reason why I hate telkom so much. they cannot be upfront, their fault tracking is a joke, its vague as all hell. nothing tells you what the problem actually is or who messed up but the moment its not at my home I never hear anything other than its fixed. be on your way. Last time I struggled for 6 weeks nearly to get my service back for something I told them was at the exchange, only to find they went back to said exchange to fix what I told them to fix in week 1. a month and half of wasting my time efforts and money for something that realistically couldve taken hours to fix. utterly and unbelievably disgusted with that still till today. I explain to the call center agent again on the phone I want to speak to a team leader a manager a CSM a supervisor a anything other than her she tells me thats why I was transfered to sales on a previous call. how dare she speak to me that way? im a customer not her child. I dont see how callcenters are not governed anymore to a point of valuing your clientele. are they just allowed to speak to me how they wish? I vent and they vent back worse? speaking slowly to me in a loud voice as if im retarded? is this professional? is this a business customer care department? wow.... if so then im shocked that you have a business to run in the first place. Dunno what else to do. but seriously you guys need to stop being opaque and start streamlining your services. its not rocket science for gods sake.