Why am I using Telkom again?

I have a serious problem with Telkom and are furious. I am living in the US and exclusively use Skype to communicate with my parents in South Africa. Reason being that both are deaf and cannot hear me on a landline. Skype therefore enables them to see the visual sign language that we use to communicate. I have not been able to communicate through Skype for the past two months due to internet/landline connectivity issues. Telkom have continuously communicated via sms that they have attended to the problem where after the line only stays fixed for about 1 hour. Telkom offered discounts by not charging anything for the month of January. Question: How could any technology company be so *********** that they are unable to fix a line issue in two months? Although we appreciate the rebate, no alternative have been suggested by Telkom. What about offering free Telkom 3G until the landline/ADSL services are restored. After being a Telkom client for 25 years this is quite a disappointment. It does not seem that Telkom is in any way serious about growing and retaining business. Maybe after 25 years we should start investigating other options. Any suggestions?