Why am I STILL waiting...????

So in December I had problems with Telkom Mobile billings which they had to conctact me about and get it sorted before the next billing cycle. I am still waiting for anyone to come back to me except for the last email they sent as below:<br> Hello gkellerman,<br> Hi, we would like to apologize for the delay & any inconvenience caused, thanks for the info, will have our team follow-up & advice.<br> Your reference number is SM181615<br> We apologize for any inconvenience caused.<br> Regards,<br> Eric<br> Telkom Social Media Team<br> [Email Removed]<br> <br> Does anybody still work there as it will be **************** if you deduct the extras from my account without consulting with me first!<br> Waiting for the call.<br> Thank you<br> Regards